• Overview
  • Audience
  • Agenda
  • Workshop Session
  • Speakers
  • Sponsors/Exhibitors
  • Registration Pricing
  • Venue
  • Media/Press Partners
  • Inquiry
Overview:

2019 Hospital Observation Patient Management Conference

Innovations in Observation Patient Management – Prevent Unnecessary Admissions, Maximize Reimbursements and Leverage Evidence-Based Triage Protocols to Improve Short-Term Care Quality 

October 7 – 8, 2019 • Palmer House, A Hilton Hotel • Chicago, IL

Faced with increasing patient volumes, declining reimbursements and overworked ED staffs, hospitals must be prepared to leverage Observation Patient Management. Well-structured Observation Units have resulted in financial gains, improved clinical outcomes and superior patient satisfaction ratings.

The 2019 Hospital Observation Patient Management Conference will highlight the pertinent challenges facing Observation Unit staffs – ED physicians, Hospitalists, Case Managers and Billing and Coding professionals. Additionally, the conference will highlight how and why hospitals that are not utilizing Observation Patient Management, are leaving money on the table.

The 2019 Hospital Observation Patient Management Conference will allow you to walk away with an understanding of current trends and market practices, and innovative strategies to prepare yourself for the challenges that lie ahead. In addition to providing the latest, evidence-based intelligence on Observation Patient Management, the Summit will provide you with unprecedented networking and professional development opportunities. All sessions are designed to facilitate a high degree of interaction between speaker faculty members and fellow attendees.

By attending the 2019 Hospital Observation Patient Management Conference, you will learn what others in the Observation Patient Management and Emergency Medicine arenas are doing to be prepared for the challenges that lie ahead in 2020. Register today to reserve your seat at the conference and take advantage of early bird discounts!

We look forward to greeting you in Chicago!

Audience:

From Hospitals & Health Systems:

Chief Executive Officers, Chief Medical Officers, Chief Clinical Officers, Chief Operating Officers, Chief Financial Officers

Also, Vice Presidents, Directors, Managers & Executives of:

  • Observation Medicine
  • Hospital Medicine
  • Nursing
  • Medical Management
  • Utilization Management
  • Quality
  • Appeals Management
  • Patient Financial Services
  • Patient Care
  • Emergency Medicine
  • Hospitalists
  • Billing
  • Medical Records
  • Operations
  • Strategy
  • Emergency Medicine
  • Internal Medicine
  • Physician Assistants
  • Case Management
  • Care Management
  • Denial Management
  • Compliance
  • Admissions
  • Patient Flow
  • Emergency Department
  • Managed Care
  • Coding
  • Risk
  • Finance
  • Clinical Documentation

Also of interest to Health Plans, Payers, Employer Plans, TPAs, Managed Care Organizations Healthcare Consultants, Solution Providers, Vendors, Purchasers, Physician Groups, Behavioral Health Centers, Healthcare Technology Innovators, Data Analytics Providers, Pharmacy Benefit Managers, Disease Management Organizations, Home Health Care Companies, Third Party Administrators, Pharmaceutical & Medical Device Companies, IT & Business Process Outsourcing Companies, Enrollment Brokers and More!

Agenda:

Day One – Monday, October 7, 2019

7:15 Conference Registration & Networking Breakfast
8:00

Chairperson's Opening Remarks

8:15

Nuts and Bolts of Observation Services: Making the Business Case for Creating an Observation Unit

Mitch Babb, MBA, MHA, RN
Vice President, Operations
Duke Regional Hospital
Duke University Health System

9:00

A Proven and Effective Blueprint for Implementing a Short Stay/Observation Unit at Your Hospital

Sharon Mace, MD, FACEP, FAAP
Director, Observation Unit
Cleveland Clinic

9:45 Networking & Refreshments Break
10:15

Achieving Success in Clinical Decision Making and Management of the Observation Unit

Stephanie Figueroa, MPAS, DFAAPA, PA-C
Director, Observation Services
Department of Emergency Medicine
Johns Hopkins Health System

11:00 

Post-Acute Transitional Care Planning for the Observation Patient

Ron Martinson, MD, MSM, CPE
Medical Director & Physician Advisor
Knox Community Hospital

11:45

Evaluating Patients for Observation vs. Inpatient to Optimize Care & Cost Management

12:30 Luncheon for All Attendees & Speakers
1:45

How to Effectively Integrate Observation Services into Hospital Operations

Jessica Codjoe, MD, MHA, FAAFP
Medical Director, Hospital Based Practices
Chairperson, Department of Family Medicine
Capital Health

2:30

Integrating Hospitalists as Part of a Successful Observation Care Program

3:15 Networking & Refreshments Break
3:45

The Use of Lean Principles to Develop, Implement and Sustain an Observation Unit

4:30

What Now – Achieving Peak Performance in Your Observation Unit

5:15 End of Day One


Day Two – Tuesday, October 8, 2019

7:15 Networking Breakfast
8:00

Chairperson’s Recap of Day One

8:15

The Do’s and Don’ts of a Successful Observation Unit: A Unique Perspective

Kristine Tenebruso, MD , FACP
Attending Physician, Observation Unit
Department of Emergency Medicine
Rochester General Hospital

9:00

Optimizing Advanced-Practice Providers (APPs) and Residents into Observation Care at Rush University Medical Center

Brian Wagenaar, MD
Medical Director, Observation Unit
Rush University Medical Center

Suparna Dutta, MD, MPH
Chief, Division of Hospital Medicine
Rush University Medical Center

9:45 Networking & Refreshments Break
10:15

Applying Care Protocols within an Observation Unit to Optimize Patient Outcomes, Improve Throughput and Ensure Financial Success

11:00

How to Setup and Manage a Unit for Psychiatric Observation: Making Money from Psychiatric Boarders

Leslie Zun, MD, MBA
Professor & Chair, Department of Emergency Medicine
Rosalind Franklin University of Medicine & Science

11:45

How to Effectively Measure Metrics and Performance of an Observation Unit

Christopher Caspers, MD
Chief, Observation Medicine
NYU Langone Health
President-Elect, Observation Medicine Section
American College of Emergency Physicians

12:30 Conference Concludes
Workshop Session:

Monday, October 7, 2019 • 5:30 p.m. – 7:30 p.m.

How to Organize, Implement and Manage a Sustainable Observation Unit

Need for Observation Patient Departments emerged as one of the solutions to the challenges most large U.S. hospitals face today. Some of those challenges are capacity constraints in the ED, lack of inpatient beds, and the movement toward greater reliance on outpatient services by CMS and other payers. Effective Observation Patients Units allow hospitals to address those concerns and allow clinicians to provide better, faster, and more affordable care.

Patients typically coming through the ED are admitted to these units for testing and observation for 8 hours (minimum) and up to 24-72 hours. Observation units can help streamline ED throughput by moving patients with more complex conditions into an area better suited for treatment. In effect, Observation can help hospitals increase the case-mix index. With proper management, observation units keep healthier patients requiring shorter LOS out of the patient flow of the hospital's inpatient units. As a result, the hospital's case mix is based on sicker patients needing more intensive care.

With federal health reform law, which penalizes hospitals for "excessive readmissions ratios," hospitals are expected to continue relying on observation stays. Among hospital administrators, when talking about the Observation patient management, major struggle is an adequate documentation for the anticipated treatment protocols, patients' projected stay and subsequent billing needs. For strategic planning and implementation of observation patient units, major area of focus is patient mix, staffing and bed need and cross utilization.

About the Workshop Leader:
Shelly Turner RN, DNP, CPHQ is a Manager of Transformational Advisory Services at Press Ganey Strategic Consulting. Shelly has over 25 years of healthcare experience, providing consulting and leadership expertise. She has worked in senior leadership as a Chief Nursing Officer, Chief Operating Officer, and Associate Vice President, as well as Director-level roles in ICU, Perioperative Services, Respiratory, and Obstetrics. Her expertise is in budgeting, process improvement, data management, and regulatory issues. Her experience covers various areas including Surgical Services, Emergency Room, Pharmacy, survey preparedness, human resources, risk management, patient safety, employee health, worker’s compensation, education, and public relations. She has drawn from her years of management experience to provide results-oriented project management, consulting, and interim management at healthcare organizations throughout the United States.

Shelly has a broad and diverse skill set derived from multiple healthcare settings including hospitals, critical access hospitals, and independent diagnostic testing facilities (IDTFs). Shelly has a strong track record of successes including significant improvement of patient satisfaction scores, navigating surveys, new product line implementation, revised staffing model development and implementation, and turnaround of financial as well as efficiency metrics.

Speakers:

Jessica Codjoe, MD, MHA, FAAFP
Medical Director, Hospital Based Practices
Chairperson, Department of Family Medicine
Capital Health

Christopher Caspers, MD
Chief, Observation Medicine
NYU Langone Health
President-Elect, Observation Medicine Section
American College of Emergency Physicians

Kristine Tenebruso, MD , FACP
Attending Physician, Observation Unit
Department of Emergency Medicine
Rochester General Hospital

   

Stephanie Figueroa, MPAS, DFAAPA, PA-C
Director, Observation Services
Department of Emergency Medicine
Johns Hopkins Health System

Brian Wagenaar, MD
Medical Director, Observation Unit
Rush University Medical Center

Sharon Mace, MD, FACEP, FAAP
Director, Observation Unit
Cleveland Clinic

Ron Martinson, MD, MSM, CPE
Medical Director & Physician Advisor
Knox Community Hospital

Suparna Dutta, MD, MPH
Chief, Division of Hospital Medicine
Rush University Medical Center

Mitch Babb, MBA, MHA, RN
Vice President, Operations
Duke Regional Hospital
Duke University Health System

Leslie Zun, MD, MBA
Professor & Chair, Department of Emergency Medicine
Rosalind Franklin University of Medicine & Science

Shelly Turner RN, DNP, CPHQ
Manager, Transformational Advisory Services
Press Ganey Strategic Consulting

 
Sponsors/Exhibitors:

For Sponsorship & Exhibit Opportunities, please reach out to This email address is being protected from spambots. You need JavaScript enabled to view it.

Registration Pricing:

Hospitals, Health Systems, Providers

Register by
September 6, 2019

Register by
October 7, 2019

Conference Only

$995

$1195

Conference & Workshop

$1195

$1395

Standard Rate, Vendors, Solution Providers

Register by
September 6, 2019

Register by
October 7, 2019

Conference Only

$1295

$1495

Conference & Workshop

$1495

$1695


Register for the 2019 Hospital Observation Patient Management Conference

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Workshop Session: How to Organize, Implement and Manage a Sustainable Observation Unit
Purchase Policy: Cancellations received 30 calendar days prior to the event will be refunded in full less a $225 processing fee. Cancellations received less than 30 calendar days before the event will receive a credit towards a future event which is valid for one year from the date of the event. You may transfer the registration so as long as we receive the request 48 hours prior to the event.
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Venue:

Palmer House, A Hilton Hotel
17 E Monroe St
Chicago, IL 60603

Phone: 877-865-5321

Mention Group Code "WCF" to get the discounted rate of $219/night.

You can also book online at the disocunted rate at:

https://book.passkey.com/e/49931402

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Media/Press Partners:

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