• Overview
  • Audience
  • Agenda
  • Workshop Session
  • Speakers
  • Sponsors/Exhibitors
  • Registration Pricing
  • Venue
  • Media/Press Partners
  • Inquiry
Overview:

2021 Hospital Observation Patient Management Conference

Innovations in Observation Patient Management – Prevent Unnecessary Admissions, Maximize Reimbursements and Leverage Evidence-Based Triage Protocols to Improve Short-Term Care Quality 

September 13 – 14, 2021 • The Ritz-Carlton, South Beach • Miami, FL

Sponsors/Partners

CareLogistics

Overview

Faced with increasing patient volumes, declining reimbursements and overworked ED staffs, hospitals must be prepared to leverage Observation Patient Management. Well-structured Observation Units have resulted in financial gains, improved clinical outcomes and superior patient satisfaction ratings.

The 2021 Hospital Observation Patient Management Conference will highlight the pertinent challenges facing Observation Unit staffs – ED physicians, Hospitalists, Case Managers and Billing and Coding professionals. Additionally, the conference will highlight how and why hospitals that are not utilizing Observation Patient Management, are leaving money on the table.

The 2021 Hospital Observation Patient Management Conference will allow you to walk away with an understanding of current trends and market practices, and innovative strategies to prepare yourself for the challenges that lie ahead. In addition to providing the latest, evidence-based intelligence on Observation Patient Management, the Conference will provide you with unprecedented networking and professional development opportunities. All sessions are designed to facilitate a high degree of interaction between speaker faculty members and fellow attendees.

By attending the 2021 Hospital Observation Patient Management Conference, you will learn what others in the Observation Patient Management and Emergency Medicine arenas are doing to be prepared for the challenges that lie ahead in 2021 and beyond. Register today to reserve your seat at the conference and take advantage of early bird discounts!

We look forward to greeting you in Miami!

Audience:

From Hospitals & Health Systems:

Chief Executive Officers, Chief Medical Officers, Chief Clinical Officers, Chief Operating Officers, Chief Financial Officers

Also, Vice Presidents, Directors, Managers & Executives of:

  • Observation Medicine
  • Hospital Medicine
  • Nursing
  • Medical Management
  • Utilization Management
  • Quality
  • Appeals Management
  • Patient Financial Services
  • Patient Care
  • Emergency Medicine
  • Hospitalists
  • Billing
  • Medical Records
  • Operations
  • Strategy
  • Emergency Medicine
  • Internal Medicine
  • Physician Assistants
  • Case Management
  • Care Management
  • Denial Management
  • Compliance
  • Admissions
  • Patient Flow
  • Emergency Department
  • Managed Care
  • Coding
  • Risk
  • Finance
  • Clinical Documentation

Also of interest to Health Plans, Payers, Employer Plans, TPAs, Managed Care Organizations Healthcare Consultants, Solution Providers, Vendors, Purchasers, Physician Groups, Behavioral Health Centers, Healthcare Technology Innovators, Data Analytics Providers, Pharmacy Benefit Managers, Disease Management Organizations, Home Health Care Companies, Third Party Administrators, Pharmaceutical & Medical Device Companies, IT & Business Process Outsourcing Companies, Enrollment Brokers and More!

Agenda:

Day One – Monday, September 13, 2021

7:15

Conference Registration & Networking Breakfast

8:00

Chairperson's Opening Remarks

8:15

Nuts and Bolts of Observation Services: Making the Business Case for Creating an Observation Unit

Sharon Mace, MD, FACEP, FAAP
Director, Observation Unit
Cleveland Clinic 

9:00

A Proven and Effective Blueprint for Implementing a Short Stay/Observation Unit at Your Hospital

Mitch Babb, MBA, MHA, RN
Chief Operating Officer
Duke Regional Hospital
Duke University Health System 

9:45

Networking & Refreshments Break

10:15

Utilization Review 101: A Key Piece of Successful Observation Units

Ryan Greiner, MD
Medical Director, Hospital Medicine
North Memorial Health 

11:00

Aligning Performance Benchmarks to Improve Clinical Outcomes and Observation Unit Efficiency

David Paje, MD, MPH
Director, Medical Short Stay
University of Michigan Health System 

11:45

Evaluating Patients for Observation vs. Inpatient to Optimize Care & Cost Management

Carissa Tyo, MD
Assistant Professor, Internal & Emergency Medicine
Medical Director, Clinical Decision Unit
University of Illinois Hospital & Health Sciences System 

12:30

Luncheon for All Attendees & Speakers

1:45

Optimizing Observation Patient Management: Enhancing Patient Care with a Multi-Dimensional Approach

Kasey Schnebly, DNP
Director, Performance Improvement
Adfinitas Health 

2:30

Optimizing Documentation: Improving Quality, Revenue and Reputation

Justin Krawitt, MD
Medical Director, Utilization & Clinical Documentation Hospitalist
Dartmouth-Hitchcock Medical Center 

3:15

Networking & Refreshments Break

3:45

Transitional Care Management in Observation Medicine

Ron Martinson, MD, MSM, CPE
Medical Director & Physician Advisor
Knox Community Hospital

4:30

What Now – Achieving Peak Performance in Your Observation Unit

Christopher Caspers, MD
Vice Chair, Clinical Operations
Department of Emergency Medicine
NYU Langone Health 

5:15

End of Day One


Day Two – Tuesday, September 14, 2021

7:15

Networking Breakfast

8:00

Chairperson’s Recap of Day One

8:15

Integration of Advanced Practice Providers (APPs) into Observation Care: Lessons Learned

Suparna Dutta, MD, MPH
Chief, Department of Medicine
Hartford Hospital

Erik McIntosh, DNP, APRN, AGACNP-BC
Lead Advanced Practice Provider
Hospital Medicine
Rush University Medical Center

Christopher Bruti, MD, MPH
Chief, Division of Hospital Medicine
Rush University Medical Center 

9:00

Examining the Pitfalls and Challenges of a Growing Observation Unit

Kristine Favila, DO
Medical Director, Rapid Evaluation & Treatment Unit
Mount Sinai Beth Israel 

9:45

Networking & Refreshments Break

10:15

Collaboration Across the Healthcare Delivery System to Positively Impact Observation Length of Stay

Katie Wright, MSN, RN, NE-BC
Vice President, Care Coordination & Hospital Quality
Aultman Hospital

11:00

How to Effectively Create and Sustain a Closed Observation Unit: Expanding Services for a Viable Observation Unit

Christina Hartwell, MSN, CRNP
Lead Nurse Practitioner, Observation Unit
Jefferson University Hospitals 

11:45

How to Setup and Manage a Unit for Psychiatric Observation: Making Money from Psychiatric Boarders

Leslie Zun, MD, MBA
Professor & Chair, Department of Emergency Medicine
Rosalind Franklin University of Medicine & Science
Medical Director
Lake County Health Department 

12:30

Conference Concludes

Workshop Session:

Monday, September 13, 2021 ∙ 5:30 p.m. – 7:30 p.m.

How to Organize, Implement and Manage a Sustainable Observation Unit

Need for Observation Patient Departments emerged as one of the solutions to the challenges most large U.S. hospitals face today. Some of those challenges are capacity constraints in the ED, lack of inpatient beds, and the movement toward greater reliance on outpatient services by CMS and other payers. Effective Observation Patients Units allow hospitals to address those concerns and allow clinicians to provide better, faster, and more affordable care.

Patients typically coming through the ED are admitted to these units for testing and observation for 8 hours (minimum) and up to 24-72 hours. Observation units can help streamline ED throughput by moving patients with more complex conditions into an area better suited for treatment. In effect, Observation can help hospitals increase the case-mix index. With proper management, observation units keep healthier patients requiring shorter LOS out of the patient flow of the hospital's inpatient units. As a result, the hospital's case mix is based on sicker patients needing more intensive care.

With federal health reform law, which penalizes hospitals for "excessive readmissions ratios," hospitals are expected to continue relying on observation stays. Among hospital administrators, when talking about the Observation patient management, major struggle is an adequate documentation for the anticipated treatment protocols, patients' projected stay and subsequent billing needs. For strategic planning and implementation of observation patient units, major area of focus is patient mix, staffing and bed need and cross utilization.

About the Workshop Leaders:
Dragana Gough, BS, MSCpE, CISSP is a Director with Press Ganey Strategic Consulting Group. Dragana served as a Vice President for Soyring Consulting, prior to the acquisition. She specializes in Lean/Six Sigma processes for hospitals and health systems and has worked with more than 75 healthcare facilities utilizing Design for Six Sigma (DFSS) methodology and the "Define, Measure, Analyze, Design and Verify" (DMADV) framework for various improvement initiatives. Her consulting experience includes operational data modeling and forecasting to support project decision making for all areas of the hospital. She has designed tools for clients to optimize workforce utilization, care delivery and budget forecasting. Dragana developed interactive workflow process maps to demonstrate workflow efficiencies and value-add to the patient.

Shelly Turner RN, DNP, CPHQ is a Senior Manager of Strategic Consulting at Press Ganey Strategic Consulting. Shelly has over 25 years of healthcare experience, providing consulting and leadership expertise. She has worked in senior leadership as a Chief Nursing Officer, Chief Operating Officer, and Associate Vice President, as well as Director-level roles in ICU, Perioperative Services, Respiratory, and Obstetrics. Her expertise is in budgeting, process improvement, data management, and regulatory issues. Her experience covers various areas including Surgical Services, Emergency Room, Pharmacy, survey preparedness, human resources, risk management, patient safety, employee health, worker’s compensation, education, and public relations. She has drawn from her years of management experience to provide results-oriented project management, consulting, and interim management at healthcare organizations throughout the United States.

Speakers:

Sharon Mace, MD, FACEP, FAAP
Director, Observation Unit
Cleveland Clinic 

Ryan Greiner, MD
Medical Director, Hospital Medicine
North Memorial Health 

David Paje, MD, MPH
Director, Medical Short Stay
University of Michigan Health System 

Kasey Schnebly, DNP
Director, Performance Improvement
Adfinitas Health 

Carissa Tyo, MD
Assistant Professor, Internal & Emergency Medicine
Medical Director, Clinical Decision Unit
University of Illinois Hospital & Health Sciences System 

Mitch Babb, MBA, MHA, RN
Chief Operating Officer
Duke Regional Hospital
Duke University Health System 

Justin Krawitt, MD
Medical Director, Utilization & Clinical Documentation Hospitalist
Dartmouth-Hitchcock Medical Center 

Ron Martinson, MD, MSM, CPE
Medical Director & Physician Advisor
Knox Community Hospital

Christopher Caspers, MD
Vice Chair, Clinical Operations
Department of Emergency Medicine
NYU Langone Health 

Erik McIntosh, DNP, APRN, AGACNP-BC
Lead Advanced Practice Provider
Hospital Medicine
Rush University Medical Center

Suparna Dutta, MD, MPH
Chief, Department of Medicine
Hartford Hospital

Christopher Bruti, MD, MPH
Chief, Division of Hospital Medicine
Rush University Medical Center 

Kristine Favila, DO
Medical Director, Rapid Evaluation & Treatment Unit
Mount Sinai Beth Israel 

Katie Wright, MSN, RN, NE-BC
Vice President, Care Coordination & Hospital Quality
Aultman Hospital 

Christina Hartwell, MSN, CRNP
Lead Nurse Practitioner, Observation Unit
Jefferson University Hospitals 

   

Leslie Zun, MD, MBA
Professor & Chair, Department of Emergency Medicine
Rosalind Franklin University of Medicine & Science
Medical Director
Lake County Health Department 

Dragana Gough, BS, MSCpE, CISSP
Director
Press Ganey Strategic Consulting Group

   

Shelly Turner RN, DNP, CPHQ
Senior Manager, Strategic Consulting
Press Ganey Strategic Consulting

Sponsors/Exhibitors:

Exhibitor

CareLogistics

Since 2008, Care Logistics has worked with hospital partners to solve patient progression, flow and throughput challenges.  With solutions ranging from our full Hospital Operating System with an operational command center to our smaller unit-based patient progression solutions, we have a right-sized solution to match your readiness and solve your operational challenges with a fast time-to-value. Care Logistics uniquely combines hospital operations and performance improvement experts, masters and PhD-level registered nurses, and masters-level industrial engineers with purpose-built logistics software and analytics. The result: efficient, reliable, predictable operations that dramatically improve LOS, quality, and experience, while creating capacity for growth. We operate with a single, purposeful goal:  Customer First, Dramatic Results

For Sponsorship & Exhibit Opportunities, please reach out to This email address is being protected from spambots. You need JavaScript enabled to view it.

Registration Pricing:

Hospitals, Health Systems, Providers

Register by
August 13, 2021

Register by
September 13, 2021

Conference Only

$995

$1195

Conference & Workshop

$1195

$1395

Standard Rate, Vendors, Solution Providers

Register by
August 13, 2021

Register by
September 13, 2021

Conference Only

$1295

$1495

Conference & Workshop

$1495

$1695


Register for the 2021 Hospital Observation Patient Management Conference

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Workshop Session: How to Organize, Implement and Manage a Sustainable Observation Unit
Purchase Policy: Cancellations received 30 calendar days prior to the event will be refunded in full less a $225 processing fee. Cancellations received less than 30 calendar days before the event will receive a credit towards a future event which is valid for one year from the date of the event. You may transfer the registration so as long as we receive the request 48 hours prior to the event.
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Venue:

The Ritz-Carlton, South Beach
1 Lincoln Road
Miami Beach, FL 33139

Phone: 786-276-4000

*Mention Group Code "World Conference Forum" to get the Discounted Rate of $219/night.

*You can also book online at:

https://www.marriott.com/events/start.mi?id=1614983934593&key=GRP

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