2019 Hospital Observation Patient Management Conference

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Overview
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Agenda
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Overview:

2019 Hospital Observation Patient Management Conference

Innovations in Observation Patient Management – Prevent Unnecessary Admissions, Maximize Reimbursements and Leverage Evidence-Based Triage Protocols to Improve Short-Term Care Quality

October 7 – 8, 2019 • Palmer House, A Hilton Hotel • Chicago, IL

Faced with increasing patient volumes, declining reimbursements and overworked ED staffs, hospitals must be prepared to leverage Observation Patient Management. Well-structured Observation Units have resulted in financial gains, improved clinical outcomes and superior patient satisfaction ratings.

The 2019 Hospital Observation Patient Management Conference will highlight the pertinent challenges facing Observation Unit staffs – ED physicians, Hospitalists, Case Managers and Billing and Coding professionals. Additionally, the conference will highlight how and why hospitals that are not utilizing Observation Patient Management, are leaving money on the table.

The 2019 Hospital Observation Patient Management Conference will allow you to walk away with an understanding of current trends and market practices, and innovative strategies to prepare yourself for the challenges that lie ahead. In addition to providing the latest, evidence-based intelligence on Observation Patient Management, the Summit will provide you with unprecedented networking and professional development opportunities. All sessions are designed to facilitate a high degree of interaction between speaker faculty members and fellow attendees.

By attending the 2019 Hospital Observation Patient Management Conference, you will learn what others in the Observation Patient Management and Emergency Medicine arenas are doing to be prepared for the challenges that lie ahead in 2020. Register today to reserve your seat at the conference and take advantage of early bird discounts!

We look forward to greeting you in Chicago!

Audience:

From Hospitals & Health Systems:

Chief Executive Officers, Chief Medical Officers, Chief Clinical Officers, Chief Operating Officers, Chief Financial Officers

Also, Vice Presidents, Directors, Managers & Executives of:

Observation Medicine
Hospital Medicine
Nursing
Medical Management
Utilization Management
Quality
Appeals Management
Patient Financial Services
Patient Care
Emergency Medicine
Hospitalists
Billing
Medical Records
Operations
Strategy

Emergency Medicine
Internal Medicine
Physician Assistants
Case Management
Care Management
Denial Management
Compliance
Admissions
Patient Flow
Emergency Department
Managed Care
Coding
Risk
Finance
Clinical Documentation

Also of interest to Health Plans, Payers, Employer Plans, TPAs, Managed Care Organizations Healthcare Consultants, Solution Providers, Vendors, Purchasers, Physician Groups, Behavioral Health Centers, Healthcare Technology Innovators, Data Analytics Providers, Pharmacy Benefit Managers, Disease Management Organizations, Home Health Care Companies, Third Party Administrators, Pharmaceutical & Medical Device Companies, IT & Business Process Outsourcing Companies, Enrollment Brokers and More!

Agenda:

Day One – Monday, October 7, 2019

7:15	Conference Registration & Networking Breakfast
8:00	Chairperson's Opening Remarks
8:15	Nuts and Bolts of Observation Services: Making the Business Case for Creating an Observation Unit Mitch Babb, MBA, MHA, RN Vice President, Operations Duke Regional Hospital Duke University Health System
9:00	A Proven and Effective Blueprint for Implementing a Short Stay/Observation Unit at Your Hospital Sharon Mace, MD, FACEP, FAAP Director, Observation Unit Cleveland Clinic
9:45	Networking & Refreshments Break
10:15	Achieving Success in Clinical Decision Making and Management of the Observation Unit Stephanie Figueroa, MPAS, DFAAPA, PA-C Director, Observation Services Department of Emergency Medicine Johns Hopkins Health System
11:00	Post-Acute Transitional Care Planning for the Observation Patient Ron Martinson, MD, MSM, CPE Medical Director & Physician Advisor Knox Community Hospital
11:45	Evaluating Patients for Observation vs. Inpatient to Optimize Care & Cost Management
12:30	Luncheon for All Attendees & Speakers
1:45	How to Effectively Integrate Observation Services into Hospital Operations Jessica Codjoe, MD, MHA, FAAFP Medical Director, Hospital Based Practices Chairperson, Department of Family Medicine Capital Health
2:30	Integrating Hospitalists as Part of a Successful Observation Care Program
3:15	Networking & Refreshments Break
3:45	The Use of Lean Principles to Develop, Implement and Sustain an Observation Unit
4:30	What Now – Achieving Peak Performance in Your Observation Unit
5:15	End of Day One

Day Two – Tuesday, October 8, 2019

7:15	Networking Breakfast
8:00	Chairperson’s Recap of Day One
8:15	The Do’s and Don’ts of a Successful Observation Unit: A Unique Perspective Kristine Tenebruso, MD , FACP Attending Physician, Observation Unit Department of Emergency Medicine Rochester General Hospital
9:00	Optimizing Advanced-Practice Providers (APPs) and Residents into Observation Care at Rush University Medical Center Brian Wagenaar, MD Medical Director, Observation Unit Rush University Medical Center Suparna Dutta, MD, MPH Chief, Division of Hospital Medicine Rush University Medical Center
9:45	Networking & Refreshments Break
10:15	Applying Care Protocols within an Observation Unit to Optimize Patient Outcomes, Improve Throughput and Ensure Financial Success
11:00	How to Setup and Manage a Unit for Psychiatric Observation: Making Money from Psychiatric Boarders Leslie Zun, MD, MBA Professor & Chair, Department of Emergency Medicine Rosalind Franklin University of Medicine & Science
11:45	How to Effectively Measure Metrics and Performance of an Observation Unit Christopher Caspers, MD Chief, Observation Medicine NYU Langone Health President-Elect, Observation Medicine Section American College of Emergency Physicians
12:30	Conference Concludes

Workshop Session:

Monday, October 7, 2019 • 5:30 p.m. – 7:30 p.m.

How to Organize, Implement and Manage a Sustainable Observation Unit

Need for Observation Patient Departments emerged as one of the solutions to the challenges most large U.S. hospitals face today. Some of those challenges are capacity constraints in the ED, lack of inpatient beds, and the movement toward greater reliance on outpatient services by CMS and other payers. Effective Observation Patients Units allow hospitals to address those concerns and allow clinicians to provide better, faster, and more affordable care.

Patients typically coming through the ED are admitted to these units for testing and observation for 8 hours (minimum) and up to 24-72 hours. Observation units can help streamline ED throughput by moving patients with more complex conditions into an area better suited for treatment. In effect, Observation can help hospitals increase the case-mix index. With proper management, observation units keep healthier patients requiring shorter LOS out of the patient flow of the hospital's inpatient units. As a result, the hospital's case mix is based on sicker patients needing more intensive care.

With federal health reform law, which penalizes hospitals for "excessive readmissions ratios," hospitals are expected to continue relying on observation stays. Among hospital administrators, when talking about the Observation patient management, major struggle is an adequate documentation for the anticipated treatment protocols, patients' projected stay and subsequent billing needs. For strategic planning and implementation of observation patient units, major area of focus is patient mix, staffing and bed need and cross utilization.

About the Workshop Leader:
Shelly Turner RN, DNP, CPHQ is a Manager of Transformational Advisory Services at Press Ganey Strategic Consulting. Shelly has over 25 years of healthcare experience, providing consulting and leadership expertise. She has worked in senior leadership as a Chief Nursing Officer, Chief Operating Officer, and Associate Vice President, as well as Director-level roles in ICU, Perioperative Services, Respiratory, and Obstetrics. Her expertise is in budgeting, process improvement, data management, and regulatory issues. Her experience covers various areas including Surgical Services, Emergency Room, Pharmacy, survey preparedness, human resources, risk management, patient safety, employee health, worker’s compensation, education, and public relations. She has drawn from her years of management experience to provide results-oriented project management, consulting, and interim management at healthcare organizations throughout the United States.

Shelly has a broad and diverse skill set derived from multiple healthcare settings including hospitals, critical access hospitals, and independent diagnostic testing facilities (IDTFs). Shelly has a strong track record of successes including significant improvement of patient satisfaction scores, navigating surveys, new product line implementation, revised staffing model development and implementation, and turnaround of financial as well as efficiency metrics.

Speakers:

Jessica Codjoe, MD, MHA, FAAFP Medical Director, Hospital Based Practices Chairperson, Department of Family Medicine Capital Health			Christopher Caspers, MD Chief, Observation Medicine NYU Langone Health President-Elect, Observation Medicine Section American College of Emergency Physicians
Kristine Tenebruso, MD , FACP Attending Physician, Observation Unit Department of Emergency Medicine Rochester General Hospital			Stephanie Figueroa, MPAS, DFAAPA, PA-C Director, Observation Services Department of Emergency Medicine Johns Hopkins Health System
Brian Wagenaar, MD Medical Director, Observation Unit Rush University Medical Center			Sharon Mace, MD, FACEP, FAAP Director, Observation Unit Cleveland Clinic
Ron Martinson, MD, MSM, CPE Medical Director & Physician Advisor Knox Community Hospital			Suparna Dutta, MD, MPH Chief, Division of Hospital Medicine Rush University Medical Center
Mitch Babb, MBA, MHA, RN Vice President, Operations Duke Regional Hospital Duke University Health System			Leslie Zun, MD, MBA Professor & Chair, Department of Emergency Medicine Rosalind Franklin University of Medicine & Science
Shelly Turner RN, DNP, CPHQ Manager, Transformational Advisory Services Press Ganey Strategic Consulting

Sponsors/Exhibitors:

For Sponsorship & Exhibit Opportunities, please reach out to This email address is being protected from spambots. You need JavaScript enabled to view it.

Registration Pricing:

Hospitals, Health Systems, Providers	Register by September 6, 2019	Register by October 7, 2019
Conference Only	$995	$1195
Conference & Workshop	$1195	$1395

Standard Rate, Vendors, Solution Providers	Register by September 6, 2019	Register by October 7, 2019
Conference Only	$1295	$1495
Conference & Workshop	$1495	$1695

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Workshop Session: How to Organize, Implement and Manage a Sustainable Observation Unit
Purchase Policy: Cancellations received 30 calendar days prior to the event will be refunded in full less a $225 processing fee. Cancellations received less than 30 calendar days before the event will receive a credit towards a future event which is valid for one year from the date of the event. You may transfer the registration so as long as we receive the request 48 hours prior to the event.
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Venue:

Palmer House, A Hilton Hotel
17 E Monroe St
Chicago, IL 60603

Phone: 877-865-5321

Mention Group Code "WCF" to get the discounted rate of $219/night.

You can also book online at the disocunted rate at:

https://book.passkey.com/e/49931402

Palmer1 Palmer3 Palmer2 Palmer4

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